01
Quick diagnosis table
| Problem | Check first | Recommended action |
|---|---|---|
| Download never starts | Network, storage and Chrome downloads | Reload the release page and try the Android option again |
| Parse error | Completed APK and Android compatibility | Delete the partial file and download again |
| App not installed | Storage, Android version and existing BONU7 app | Free space and check whether this is an update |
| Install blocked | Chrome Install unknown apps permission | Open the Android prompt and allow Chrome |
| App crashes | Device version, storage and latest update | Restart the phone and reopen BONU7 |
| Login or account issue | Network, entered details and service status | Retry on a stable connection and keep the error text |
02
If the APK will not download
- Reload the BONU7 download page on a stable mobile or Wi-Fi connection.
- Check the browser's download permission and available device storage.
- Look in the browser download list for a blocked, paused or failed item.
- Return to the BONU7 download page if Chrome saved a web page instead of starting the Android package download.
- Delete incomplete copies before downloading the current BONU7 APK again.
03
If Android will not install the file
- 01
Confirm the file
Make sure Chrome finished the download and the saved item is an APK. Delete and repeat an incomplete download.
- 02
Check compatibility
Compare the Android version and device requirements shown with the release when available.
- 03
Check the existing app
If BONU7 is already installed, open the new APK as an update and keep the current app until the update finishes.
- 04
Allow the download source
Use Android Settings to allow Chrome or the Downloads app to install the BONU7 APK.
04
Details that help solve an issue
- Phone model and Android version.
- Exact error wording and the step where it appears.
- APK filename, file size and version when displayed.
- Whether the download started in Chrome or another browser.
- Installed BONU7 version and whether this is a new install or update.
Frequently asked questions
Can I fix a parse error by renaming the file?
No. Delete the incomplete or incorrect file, return to the BONU7 download page and download the Android APK again.
Why does an update say it conflicts with an existing package?
Android may not recognize the new file as an update for the installed app. Keep the current installation and use the update guide to compare release details.